Central Heating Radiators

Which radiator should I buy?

Select a size 

If you're replacing your radiator, measure the pipe centre and match it with the product you want to buy. Most radiators' pipe centre is 45mm less than width (for example 400mm radiators have a 355mm pipe centre), but make sure to double check and read the description as some products may differ.

Select a finish - Chrome or Colour

Chrome Towel Rails will most likely match better the finish of the brassware of your bathroom; however Black/White/Anthracite versions have higher BTU outputs, usually about a 30% higher. This is because powder coating transmits heat better than chrome plating.

Select the shape - Straight or Curved

Straight Towel Rails protrude less into your bathroom whilst Curved versions allow some extra room for the towels.

The difference in output between both versions is unnoticeable.

Towel Rail for Central Heating Systems: Straight or Curved

What else do I have to buy?


If you want to connect your radiator to central heating, you need VALVES.

If you're not sure which valves you should buy, check our guide!


What exactly is in the box?



*** Radiators should be installed by a qualified plumber

Step 1

Check that the wall is strong enough to hold the weight of the towel rail. Mark your preferred bracket positions on the wall and drill holes for the fixings you intend to use. The diameter of the Wall Plugs supplied is 8mm and they are only suitable for solid walls. You will need alternative fixings for other wall types.

Step 2

Screw the Bracket Bases to the wall using the Washers & Wall Screws provided or alternative fixings.

Step 3

Loosely fit the Bracket Stems to the towel rail with the Bracket Fronts & Bracket Screws. Rotate the Bracket Stems as shown in the diagram below.

Step 4

Align the Bracket Stems with the Bracket Bases and push the towel rail back into position.

Step 5

Tighten the central Bracket Screws with a screwdriver.

Step 6

Insert the Mini Screws into the holes in the underside of Bracket Bases and tighten with a screwdriver to fix the Bracket Stem into the Bracket Base

Step 7

Push the Cover Caps into position on the Bracket Fronts.


Problem Possible Cause Solution
The radiator does not get hot on the top There is air trapped in the system

The easiest is to use an Air Vent Key. Just switch off the heating, insert the key into the groove of the air vent plug and turn it anti-clockwise until you hear a hissing sound.

You will hear the hissing sound before it starts to dribble. Once water starts coming out, tighten the screw turning it clockwise to prevent any leaks. It is useful to have a cloth around as some liquid will come out of the towel rail.

If you do not have an Air Vent Key, you could also use a small flat head screwdriver.

The radiator has been installed upside down The bottom of the radiator is where the more bars are
The radiator does not get hot at the bottom There is sludge in the system

Manual Flush

The radiator would need to be disconnected from the system and flushed using a hose until the water comes clean out of the radiator.


Powerflushing units are the most effective way to remove sludge from the entire system. They pump fresh water through the system at high flow rates to remove any residues that decrease the efficiency of the system and can lead to premature failures of any component.

The radiator gets warm only in one side TBSE Connection Whilst Top – Bottom of the Same End Connections might work in short radiators, we do not recommend it as this will significantly reduce the output of the radiator
The radiator does not get as warm as expected The system is not balanced

Step 1

Turn off the heating and open the valves

Step 2

Allow all radiators to cool down

Step 3

Turn on the heating and work out what order they heat up. You will need to sort them from quicker to slower

Step 4

Turn off the heating again and wait until the system cools down

Step 5

Turn on the heating again and then go to the first radiator in your list and close the lock shield fully.

Step 6

Open the lock shield by a quarter of a turn and take a temperature reading.

Step 7

Go to the opposite valve and take a temperature reading. Start opening gradually the lock shield until the difference in temperature is 12°C

Step 8

Keep doing the same will all radiators in the order of the list. You will find that the further that the radiator is from the boiler the more you will need to open the lock shield.

The system cannot feed the radiator adequately Large radiators that are retrofitted in existing installations might require upgrading other components of the installation as the boiler or the pump  to be able to feed the new radiator as it needs
The radiator is noisy Radiators do not have any moving parts so should be virtually silent.
The system is not balanced Balance the System. Excessive water flow can cause noise.
There is metal to metal contact Check that the bracket buffers are in good condition and fitted as explained in the instructions manual
The expansion of the pipework can cause noise around the radiator, the installation would need to be checked