You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We don’t refund the shipping fees. We reserve the right to deduct our shipping fees from the refund – all items under 130cm height will be charged 6.50£, and all items above 130cm – 14£.
Customers pay for return shipping if the reason for returning is: “I changed my mind” or “Product is no longer needed”. Otherwise we would lose money all the time. We appreciate your understanding. You should expect to receive your refund within 10 working days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
All returned items are kept for 4 weeks. After that time, they’re scraped.
We can deliver to virtually any address in Great Britain and Northern Ireland, including the channel islands. Delivery to most UK postcodes is free. At the checkout a delivery charge will be added to your order total if your postcode is not in a free delivery zone.
Delivery to most of Europe is £30 per item.
Other countries can be arranged if a carrier is available depending on order weight and country of destination. Please call or email us or checkout with estimated shipping costs and we will contact you to confirm delivery.
If you fail to take delivery on the date agreed, then we reserve the right to charge for any subsequent deliveries.
UK postcodes that require additional shipping charges:
Scottish Highlands Islands, N.Ireland, Isles of Man, Scilly (chargeable to the following postcodes: AB30-39, AB41-45, AB51-56, BT, DD, GY1-10, HS1-9, IM1-9, IM86-87, IM99, IV3, IV3-28, IV30-32, IV36, IV40-49, IV51-56, IV63, JE, KA27-28, KW1-17, KY, PA20-49, PA60-80, PH1-7, PH14, PH21-26, PH30-44, PH49-50, PO30-41, TR21-25, ZE1-3)
Note that the website will automatically calculate the shipping cost based on the information provided.
** Myhomeware Limited 2021