All next day delivery services require a signature at the specified delivery address and if there is no-one at home, the driver will leave a calling card.

If you provided a correct mobile number or email address, you will also receive a notification confirming this.

The card and notification will direct you to shipping platform where you'll be able to rebook your consignment with following options:

• Leave in a safe place
• Change delivery day
• Leave with a neighbour
• Collect from a ServicePoint / Post Office

If you wish your item to be left in a safe place and left us a message at the checkout mentioning that or you previously specified a safe place with DHL or Royal Mail, the parcel will be left there.

We currently don't support backorders. The displayed quantity is the exact quantity stored in our warehouses.

If an item is out of stock, please contact us to find out when it'll be back in stock. Please contact us on info@myhomeware.co.uk or via a live chat.

The driver may, at their discretion, leave the parcel with a neighbour or in a designated safe place (if provided by you or previously delivered to that safe place) if no one is home. A calling card will be left advising where the parcel has been left.

We strongly advise against relying on this, as we cannot guarantee a neighbour will be available, and the decision ultimately rests with the delivery driver on the day.

If you're not planning to be in, please contact us or leave a note at the checkout with an alternative desired delivery date (we don't do weekend deliveries unless agreed with a customer due to a bulky size of most radiators).

Yes, in most cases. Once your order has been dispatched, you will receive a tracking number via email. Please be aware that you can only change the delivery before the day of delivery. Once the item is with a driver and out for delivery, you'll have to wait for the driver to leave a calling card.

All of our radiators and electric elements, together with liquids are sent with DHL Next Day deliveries, and you can manage your delivery directly on the DHL website using the tracking link provided, or by going to:

https://track.dhlecommerce.co.uk/

This allows you to select an alternative delivery date or nominate a safe place if the parcel size permits.

For accessories and smaller items, please contact us directly.

If you're not planning to be in, please contact us or leave a note at the checkout with an alternative desired delivery date (we don't do weekend deliveries unless agreed with a customer due to a bulky size of most radiators).