Warranty

Thank you for your interest in the products and services of MyHomeware Ltd.

This Limited Warranty applies to all physical goods purchased from MyHomeware Ltd and provides assurance on product quality and performance.

What Does This Limited Warranty Cover?

This Limited Warranty covers manufacturing defects and faults in materials or workmanship only.
It does not cover damage caused by incorrect installation, misuse, or improper handling.

Coverage applies as follows:

Radiators:

• Rust

• Paint flaking

• Leaks

Electric Elements:

• Constant tripping

• Failure to heat despite a live connection

• Faults confirmed after following the troubleshooting guide in the product manual

Accessories and Other Products:

• Rust

• Paint flaking

How Long Does The Limited Warranty Last?

• Radiators: 5-year warranty from the date of purchase

• Electric Elements: 2-year warranty from the date of purchase

• Accessories & Other Products: 1-year warranty from the date of purchase

What Can I Expect From The Warranty?

Radiators:

• A brand new replacement will be supplied

• Depending on the issue, we may:

  • Ask you to dispose of the product, or

  • Arrange a collection

Electric Elements:

• Must be returned to us in all cases for safety inspection

• A replacement will be issued after testing

Accessories and Other Products:

• A brand new replacement will be supplied

• You may keep or dispose of the original item

Important:

• Refunds are not provided after 30 days from purchase

• Warranty claims are fulfilled with replacement products only

How Do I Claim The Warranty?

To make a warranty claim:

1. Contact us via email

2. Provide:

   • Proof of purchase (invoice)

   • Photos or videos showing the issue

We aim to process all claims within 1 working day, often within a few hours.

We reserve the right to request photographic or video evidence to verify any fault or defect before approving a claim.